"User not Authorized" message

Fix for “User is not Authorized” message on the Nook

Some customers are getting this message.  It happens after they’ve installed Adobe Digitial Editions software successfully with an ID, downloaded a book, and transferred it to their Nook.  When they try to open the downloaded book on the Nook, they receive the message “User is not Authorized”.  Here’s something to suggest they try. 

1.    Plug your Nook into your computer.

2.    Go to “My Computer” (or the equivalent on your PC or Mac) and click on the Nook drive. 

3.    Find and delete the “.adobe-digital-editions file.

4.    Close ADE if open.
5.    Unplug Nook

6.    Restart ADE
7.    Plug Nook into computer

You should be prompted to “Authorize Device”, which will create a new connection between Adobe Digital Editions and your Nook. 

If that doesn't happen, unplug the Nook and uninstall ADE software:
       1.  Go to Control Panel
       2.  Go to Programs
       3.  Go to uninstall programs
       4.  Select "Adobe Digital Editions and click on uninstall

Install ADE software at http://www.adobe.com/products/digitaleditions/ 
Open ADE and authorize the computer.
Plug Nook into computer and authorize the Nook.

If you are not prompted to authorize the Nook, repeat steps 1 and 2 from the first set of instructions above, then find and delete the "Digital Editions" file and repeat steps 4-7.