"User not Authorized" message

Fix for “User is not Authorized” message on the Nook

Some customers are getting this message.  It happens after they’ve installed Adobe Digitial Editions software successfully with an ID, downloaded a book, and transferred it to their Nook.  When they try to open the downloaded book on the Nook, they receive the message “User is not Authorized”.  Here’s something to suggest they try. 

1.    Plug your Nook into your computer.

2.    Go to “My Computer” (or the equivalent on your PC or Mac) and click on the Nook drive. 

3.    Find and delete the “.adobe-digital-editions file.

4.    Close ADE if open.
5.    Unplug Nook

6.    Restart ADE
7.    Plug Nook into computer

You should be prompted to “Authorize Device”, which will create a new connection between Adobe Digital Editions and your Nook. 

If that doesn't happen, unplug the Nook and uninstall ADE software:
       1.  Go to Control Panel
       2.  Go to Programs
       3.  Go to uninstall programs
       4.  Select "Adobe Digital Editions and click on uninstall

Install ADE software at http://www.adobe.com/products/digitaleditions/ 
Open ADE and authorize the computer.
Plug Nook into computer and authorize the Nook.

If you are not prompted to authorize the Nook, repeat steps 1 and 2 from the first set of instructions above, then find and delete the "Digital Editions" file and repeat steps 4-7.

Overdrive - Public Domain Collection

Along with the collection we’ve purchased from Overdrive, we can also give our customers access to free public domain EPUB eBooks from within our Overdrive interface.  To take a look, go to our Overdrive Digital Downloads page and look for this graphic:

Here are some of the highlights of this collection:

·         This collection of eBooks is separate from our OverDrive collection.

·         This collection contains over 15,000 titles.

·         Patrons do NOT need to sign in to download the titles.

·         When a patron hovers over a book cover, the available metadata displays to them. 

·         Checkouts from the collection do not count against our regular checkout/lending options.

·         There are unlimited simultaneous downloads to these titles and downloads do not expire.

·         This collection uses Adobe Digital Editions software, the same software our customers use to access Overdrive.

·         Please refer to the ‘tips’ link at the top of the introduction to the collection for instructions on how to download content.

    

To save a public domain EPUB to a Windows computer:

·         Right-click the 'Download' link.

·         Select 'Save Target As...' or 'Save Link As...'.
A dialog box is displayed that allows you to select a location on your computer to which to save the eBook.

·         Select a location.

·         Click 'Save'.
The eBook is saved to your computer.

To add a public domain EPUB to the Adobe Digital Editions Library:

·         Open Adobe Digital Editions.

·         Click the Library icon in the upper left corner.
The Library is displayed.

·         Click the word 'Library' in the upper left corner.

·         Select 'Add Item to Library'.
The 'Select items to add to library' dialog box is displayed.

·         Navigate to location to which you saved the eBook.

·         Select the eBook.

·         On Windows, click 'Open'. On Mac, click 'Add'.
The eBook is added to the Adobe Digital Editions Library.

Launch Date is January 20th - Revised Training & Visit Schedule

eBooks are Coming on January 20th!

Good news:  We have an official Overdrive eBooks launch date now!

Bad news:     We’ve had to reschedule some visits to get to every building before next week. 

Here is the new revised schedule (with the exception of NTN).  I'll schedule NTN with Ben when he returns to work tomorrow.

Friday                         January 14th            STF                 8:30-9:30

Tuesday                     January 18th            NCL                10:30-11:30

Wednesday               January 19th            CEN               11:30-12:30

Wednesday               January 19th            RUM               1:30-2:30

Wednesday               January 19th            JOH                3:00-4:00

Wednesday               January 19th            CRL                5:00-6:00

Wednesday               January 19th            MIS                 6:30-7:30

See you soon!

You May Be Wondering....

Staff have been asking lots of good questions about our eBook collection and how the Overdrive interface works.  Here are some questions I've received in the last couple of weeks, most of which haven't been shared yet on this blog:

What kinds of eBooks are available?

Our eBook collection includes adult, teen and kids fiction and nonfiction titles.  The titles available through Overdrive are mostly best-sellers and popular titles with broad appeal, so there will be very few specialized titles.

How often will new titles be added and will the number of titles remain the same?

New titles will be added on a monthly basis.  Once we own a title, we keep it, so our collection will continue to grow every month.

What type of fine limits will affect ability to download books?

This is a circulating collection, so we’re using the same criteria we use for print materials.  If a customer has fines, they’ll need to pay them down to below $10, to be able to check out eBooks.

Can library customers make “purchase requests” for eBooks?

A library customer will be able to submit requests for eBooks through our website, just like any other material.  Requests will be forwarded to the eBook selector, but there is no guarantee that the title requested will even be available through Overdrive.

Can an eBook be renewed?

eBooks cannot be renewed, but as soon as the lending period expires, if no one else has requested the title, it may be checked out again.

Is there a limit on how many people can check out the same eBook at one time?

Yes.  Titles are purchased individually, so the service is one book/one user and only one person can have a copy of a book checked out at any given time.  However, for popular titles, we’ve added more than one copy, so it's possible that more than one person could have the same title checked out at the same time.  We should be able to run reports on a regular basis to determine the possible need to add copies of a title.

The book I want to check out doesn’t have an “Add to Cart” button.  Why is that?

If the book you want doesn’t have an “Add to Cart” button, you should see a “Place a Request” button in its place.  This means the book is already checked out and is currently unavailable fo you for check out.

How do I request a book if it's checked out?

Click on the “Place a Request” button and you will be prompted for an email address.  Enter the email address where you’d like to receive notification when your request is ready and click “Place a Request”.  You should get this message: “You will receive an email when the selected title becomes available for checkout. Once you receive the email, you will have 3 days to check out the selected title”.

If a patron finishes a book before it’s due, can it be returned early? If so, can they then immediately check out another book?

Yes and yes.  See the Adult Services Blog posting dated January 5^th for details about how to return a book early. And the customer can check out another book immediately.

Can you create and keep lists of books that you want to download in the future? 

Yes, while browsing the collection, if you see a title you like and want to keep track of it for future use, click on the book cover to go into the title entry.  Then click on the “Add to Wish List” button, located right under “Add to Cart or “Place a Request”.  To see the titles in your wish list, click on “My Digital Account”, then click on “My Wish List”.

If an e-reader has wifi can you download directly to it?

Right now, most eReader devices only allow direct download of books to the device by a purchase through their online store.  So there are no direct-to-device downloads of free Overdrive titles to most eReader devices.  That may change in the future.  iPhones, iPads, and Android devices do allow for direct download to the device and that's how they're used.

Is there any way for library customers to download Overdrive books in our libraries?

Customers with iPhones, iPads and Androids can download Overdrive books anyplace they have service, so they can download to their own devices in our libraries. 

Customers with eReader devices are able to download within our libraries if they bring their own laptop and eReader.  After connecting to our wifi, they would follow the same procedure to download a book that we use on our staff computers, using their own equipment.

What’s the graphic for, in the bottom left corner of the Overdrive screen that says “Enjoy Additional eBooks Today”?

This a “free” public domain collection provided by Project Gutenberg.  These are mostly older classics that don’t have copyright restrictions.  We didn’t have to buy these titles, unlimited numbers of users can have the same title at the same time, and these titles don’t count against a customer’s 4 check outs.

Who can I contact if I have more questions?

Please post additional questions to this blog.  Just click on the word “comments” under any post.  Enter your question in the box provided.  In the box next to “Comment as”, choose “Anonymous” from the drop-down menu and click “Post Comment”.  By posting your question, other staff with similar questions will benefit from your question and the response.

Thanks!

Coming Soon to Your Building!

I’ll be making the rounds to each library branch soon, to set up and demonstrate your Adobe Digital Editions software and to show you how eReader devices (Nook and iPad) are used.  I’ll go over how to check out and transfer eBooks to a device and bring along promotional materials and some training and helper materials for you.

I hope to have time for some hands-on practice and to be able to answer any questions you have about the upcoming launch of our eBook service.  Unfortunately I still don’t have an exact launch date, but I’d be VERY surprised if it doesn’t happen by the end of January. 

Here’s the schedule of visits (minus NCL, since Sue’s been out sick):

Friday, 1/14/11                      8:30-9:30       STF

Wednesday, 1/19/11           11:30-12:30   CEN

                                                1:30-2:30       RUM

                                                3:00-4:00       JOH

Monday, 1/24/11                  11:00-12:00   NTN

Wednesday, 1/26                 11:00-12:00   CRL

                                                1:30-2:30       MIS

Hope to see you soon!

Returning an eBook Early

How to Return an eBook Early

To return an eBook early through Adobe Digital Editions: 

• From the computer, Open Adobe Digital Editions
• Mouse over the cover of the book to be returned. 
• An arrow will appear near the top left of the book cover. 
• Click on “Return Borrowed Item”.
• The book is removed immediately from Adobe Digital Editions and also the customer’s library account.  It is now available for check out to someone else.

You can’t return a book early directly on an iPhone or Android device.  There is a way to return the book early, but it requires installation of Adobe Digital Edition software on a computer.

On a computer with Adobe Digital Editions software installed:

·         Go into the ACL Overdrive interface.

·         Go to My Digital Account.

·         Click on My Digital Items Checked Out.

·         Click the Download load button under the title you’d like to return early.

·         The title will be downloaded to Adobe Digital Editions.

·         Open Adobe Digital Editions

·         Mouse over the cover of the book to be returned.

·         An arrow will appear near the top left of the book cover. 

·         Click on “Return Borrowed Item”.

·         The book is removed immediately from Adobe Digital Editions and also the customer’s library account.  It is now available for check out to someone else.